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Displayed Messages
The Visual-ICE System displays a message on the user interface when a user requests assistance or when user, needle
or system errors are detected�
NOTE: Record and report the message number (e�g�, 10-01, 80-02) if assistance is required from Boston Scientific
Technical Assistance Center�
LOGIN
Message
10-01
Login
• You have not entered the correct Login Name
• Reenter your Login Name
• Contact your System Administrator if assistance is required
• Contact Boston Scientific Technical Assistance Center if further
assistance is required
10-02
Login
• You have not entered the correct Password
• Reenter your Password
• Contact your System Administrator if assistance is required
• Contact Boston Scientific Technical Assistance Center if further
assistance is required
10-03
Reset Password Challenge
• To reset your password, contact Boston Scientific Technical
Assistance Center
• Relay the Challenge on the screen below
• Enter the Response provided by Technical Assistance Center
• Press the Reset button
10-04
Password Reset
• Your password has been reset to XXX
• Change your password in the configuration screen when
convenient
10-05
Emergency Login
• To obtain an emergency login, contact Boston Scientific
Technical Assistance Center
• Relay the Challenge on the screen below
• Enter the Response provided by Technical Assistance Center
• Press the Login button
10-06
Incorrect Response
• You have not entered the correct response
• Contact Boston Scientific Technical Assistance Center for a
Response to the on-screen Challenge
10-07
Incorrect Response
• You have not entered the correct response
• Contact Boston Scientific Technical Assistance Center for a
Response to the on-screen Challenge
Black (K) ∆E ≤5.0
Reason for Appearance / Solutions
No name was entered�
OR
The name entered did not match assigned
names in the system�
No password was entered�
OR
The password entered did not match the
password associated with the login name�
User forgot their password, pressed the Forgot
Password button and received a challenge to
be relayed to the Technical Assistance Center�
User correctly entered the reset password
challenge and should now set the new
password�
User requested an emergency login and
received a challenge to be relayed to the
Technical Assistance Center�
User tried to access the Emergency Login and
did not respond correctly to the challenge� User
must contact to the Technical Assistance Center
in order to receive an emergency login response�
This action does not reset a password�
User tried to reset their password and did not
respond correctly to the challenge� User must
contact to the Technical Assistance Center in
order to reset their password�
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