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Electronics, Electrical and User Error Related Issues
Symptom
System does not turn
ON (i�e�, the fan is not
running) or power is
lost during procedure
Channel or needle
is not recognized by
the system and not
available for use
Touch screen does
not respond
USB flash drive is not
functioning
Or
The USB flash drive
is not recognized by
the system
The Login Screen
appeared after the
system was left
idle for more than 2
hours while on the
Procedure Screen
Touch screen goes
blank during a
procedure
Black (K) ∆E ≤5.0
Potential Causes / Solutions
1� The power control knob on the front panel of the system or power switch on the rear
panel is OFF (Figure 1 and Figure 2)� Turn the power ON�
2� The power cable to the Visual-ICE Cryoablation System is disconnected from the power
outlet or from the rear panel of the system� Connect the power cable to the Visual-ICE
Cryoablation System, checking that the power cable is fully seated� Connect the power
cable to the power outlet�
3� There is no power at the wall outlet� Ensure the power outlet is switched ON� Call the
hospital Biomedical Engineer for assistance, if needed�
4� A fuse may have blown� Spare fuses are located in the power cord inlet on the system
(Figure 2)� Reference the Replacing Fuses Section for instructions on how to replace fuses
in the system�
1� Check the corresponding Channel Locking Bar and ensure it is fully in the locked position�
2� At least one needle must be inserted into a channel for the channel to be available for use�
3� If a needle with a memory chip is being used and steps 1 - 2 are unsuccessful, select a
new needle for use� Contact Boston Scientific Technical Assistance Center to arrange return
of the non-operational needle�
4� The channel may be defective� Do not use this channel� Move the needle(s) to a different
channel� Conduct the Needle Integrity and Functionality Test again�
1� The track pad may be used to control the system�
2� Turn OFF and restart the system using the power control knob on the front of the system
(Figure 1)�
1� The USB flash drive is not connected to the USB port� Connect the USB flash drive to the
port with the USB port icon (Figure 3)�
2� The USB flash drive is not properly connected to USB port� Remove the USB flash drive
from the designated USB port on the system� Wait a few seconds and reconnect the USB
flash drive to the designated USB port�
3� If the problem persists, try using a different USB flash drive�
4� The USB flash drive is faulty� Replace the USB flash drive with a new USB flash drive�
Enter the appropriate password to return to the Procedure Screen �
The video cable may be disconnected�
WARNING: Do not touch the screen if the touch screen monitor goes blank for
greater than five (5) seconds during a procedure. Immediately turn off power to the
system and end the procedure to avoid inadvertent activation of needles.
Contact Boston Scientific Technical Assistance Center�
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