Warranty; Limited Warranty; Warranty Exclusion And Damage Limitations - Stryker InTouch Critical Care Bed Manuel D'exploitation

Limited warranty

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Stryker Medical Division, a division of Stryker Corporation, warrants to the original purchaser the InTouch Critical Care
bed, Model FL27 (2131/2141) to be free from defects in material and workmanship for a period of one (1) year after
date of delivery. Stryker's obligation under this warranty is expressly limited to supplying replacement parts and labor for,
or replacing, at its option, any product which is, in the sole discretion of Stryker, found to be defective. If requested by
Stryker, products or parts for which a warranty claim is made shall be returned prepaid to the factory. Any improper use
or any alteration or repair by others in such manner as in Stryker's judgment affects the product materially and adversely
shall void this warranty. Any repair of Stryker products using parts not provided or authorized by Stryker shall void this
warranty. No employee or representative of Stryker is authorized to change this warranty in any way.
Stryker Medical Bed products are designed for a 10 year expected service life under normal use, conditions, and with
appropriate periodic maintenance as described in the maintenance manual for each device. Stryker warrants to the
original purchaser that the welds on its bed products will be free from structural defects for the expected 10 year life of
the bed product as long as the original purchaser owns the product.

Warranty exclusion and damage limitations

The express warranty set forth herein is the only warranty applicable to the product. Any and all other warranties,
whether express or implied, including any implied warranty of merchantability or fitness for a particular purpose
are expressly excluded by Stryker. In no event shall Stryker be liable for incidental or consequential damages.
To obtain parts and service
Stryker products are supported by a nationwide network of dedicated Stryker Field Service Representatives. These
representatives are factory trained, available locally, and carry a substantial spare parts inventory to minimize repair time.
Simply call your local representative or call Stryker Customer Service at 1-800-327 -0770.
Return authorization
Product cannot be returned without prior approval from the Stryker Customer Service Department. An authorization
number will be provided which must be printed on the returned product. Stryker reserves the right to charge shipping and
restocking fees on returned product. Special, modified, or discontinued products are not subject to return.
Damaged product
ICC Regulations require that claims for damaged product must be made with within fifteen (15) days of receipt of the
product. Do not accept damaged shipments unless such damage is noted on the delivery receipt at the time of receipt.
Upon prompt notification, Stryker will file a freight claim with the appropriate carrier for damages incurred. Claims will be
limited in amount to the actual replacement cost. In the event that this information is not received by Stryker within the
fifteen (15) day period following the delivery of the product, or the damage was not noted on the delivery receipt at the
time of receipt, the customer will be responsible for payment of the original invoice in full within thirty (30) days of receipt.
Claims for any incomplete shipments must be made within thirty (30) days of invoice.
International warranty clause
This warranty reflects U.S. domestic policy. Warranty outside the U.S. may vary by country. Contact your local Stryker
Medical representative for additional information.
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Warranty

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