Warranty; Limited Lifetime Warranty; To Obtain Parts And Service; Return Authorization - Stryker Impression 2980 Série Manuel D'utilisation Et D'entretien

Warranty

LIMITED LIFETIME WARRANTY

Stryker Medical Division, a division of Stryker Corporation, warrants to the original purchaser the Impression™ Non-
Powered Mattress to be free from defects in material and workmanship for a period of five (5) years after date of
delivery . Stryker's obligation under this warranty is expressly limited to supplying replacement parts and labor for, or
replacing, at its option, any product which is, in the sole discretion of Stryker, found to be defective . If requested by
Stryker, products or parts for which a warranty claim is made shall be returned prepaid to the factory . Any improper
use or any alteration or repair by others in such manner as in Stryker's judgment affects the product materially and
adversely shall void this warranty . Any repair of Stryker products using parts not provided or authorized by Stryker shall
void this warranty . No employee or representative of Stryker is authorized to change this warranty in any way .
Stryker Medical Mattress products are designed for a 5 year expected service life under normal use, conditions, and
proper care . Subject to the limitations set below, Stryker will repair or, at our option, replace defective merchandise
free of charge .
• Three (3) years, non-prorated warranty on mattress cover .
• Five (5) years, non-prorated limited warranty on mattress .
The Limited Lifetime Warranty is void in cases of modifications, misuse, improper assembly or maintenance, accidents,
damage caused by a carrier other than Stryker Medical, and the use of customer's own material .

TO OBTAIN PARTS AND SERVICE

Stryker products are supported by a nationwide network of dedicated Stryker Field Service Representatives . These
representatives are factory trained, available locally, and carry a substantial spare parts inventory to minimize repair
time . Simply call your local representative, or call Stryker Customer Service USA at 1-800-327-0770, Canada 1-888-
233-6888 .

RETURN AUTHORIZATION

Merchandise cannot be returned without approval from the Stryker Customer Service Department . An authorization
number will be provided which must be printed on the returned merchandise . Stryker reserves the right to charge
shipping and restocking fees on returned items . Special, modified, or discontinued items not subject to return.

DAMAGED MERCHANDISE

Claims for damaged merchandise must be made with the carrier within fifteen (15) days of receipt of merchandise . Do
not accept damaged shipments unless such damage is noted on the delivery receipt at the time of receipt. Upon
prompt notification, Stryker will file a freight claim with the appropriate carrier for damages incurred . Claim will be
limited in amount to the actual replacement cost . In the event that this information is not received by Stryker within the
fifteen (15) day period following the delivery of the merchandise, or the damage was not noted on the delivery receipt
at the time of receipt, the customer will be responsible for payment of the original invoice in full . Claims for any short
shipment must be made within thirty (30) days of invoice .
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