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Troubleshooting Guide - Continued
Problem
Triple Tone
Two Tone
Three Tone
When contacting customer care, you may be required to supply details of the software version. This can be found by pressing the
settings menu icon, then selecting " About Appliance".
Display screen shows "- -".
Display screen shows a minus
reading.
Display screen not registering small
quantities.
Weight changed on display screen.
Unable to switch quickly between
metric and imperial units.
Weighing in app (weight displayed
on mobile device) is slow to
respond.
If the problem persists contact your nearest authorised Kenwood Service Centre. To find up to date details of your nearest
Kenwood Service Centre visit www.kenwoodworld.com or the website specific to your country.
Cause
Machine errors including the following:
• Motor Overload
• Heater Error
• Other errors - please refer to Actual error
code and action to be displayed on screen
Dial is pressed - operation is started
Notification signifying the following:
• End of timer in manual mode.
• End of timer in OBR mode.
• End of Keep warm cycle.
The scale is zeroing.
Display not zeroed and either ingredients or
the bowl/lid/attachment has been removed.
Ingredients or items are pressed against or
underneath the appliance.
Appliance is pressed against a wall.
Quantity weighed too small.
Appliance moved during operation.
Edge of bowl touched during weighing of
ingredients.
Appliance is reconfiguring to display previously
selected unit and measurement.
Poor WiFi signal strength.
Mobile device not connected to the same local
WiFi home network.
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Solution
Error - repeats every minute until power off/on
Normal Operation
Normal Operation
Normal operation.
Either zero the screen, replace the missing
ingredients or refit the bowl.
Ensure there are no ingredients or items
pressed against or underneath the appliance.
Ensure there is space between the appliance
and any walls.
Zero the display before weighing next
ingredients.
Use teaspoon or tablespoon measures for very
small quantities.
Always place the appliance on a dry flat stable
surface prior to weighing.
Do not move the appliance or touch the bowl
during operation of the weighing function.
Zero the display before weighing next
ingredients.
Wait 5 seconds and try again.
Ensure appliance has good signal strength
(contact your internet service provider for
guidance on how to improve).
Make sure mobile device is connected to the
same local WiFi home network as appliance
(go to mobile device settings and select your
local WiFi network).
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