Publicité
Troubleshooting Guide - Continued
Problem
The Stand Mixer stops during
operation.
The Stand Mixer stops during
operation.
Screen switches off.
The Stand Mixer stops during
operation.
Display screen shows an alpha/
numerical error code.
No power to appliance /display
screen not coming on.
Appliance not operating.
Timer not counting down on display
screen.
Temperature of bowl contents does
not go above 100˚C.
Heavy movement or vibrations
during operation.
Explanation of appliance beeping sounds
Single tone
Double tone
Cause
Overload protection or overheat system
activated.
Maximum capacity exceeded.
Mixer head lifted.
Stand Mixer has been left plugged in for more
than 19 minutes without being operated and
has gone into off mode.
Heat shield removed or an outlet cover
removed.
Appliance not functioning properly.
Appliance not plugged in.
On/Off switch not operated.
Appliance has gone into off mode.
Control dial not pressed.
During the heating stage the timer will not
count down until the correct temperature is
reached or 5 minutes have passed.
Temperature set above 100˚C but water
content of food preventing temperature going
above 100˚C.
Water content of ingredients may prevent the
temperature from going above 100˚C.
Uneven load in bowl causing excessive
vibrations.
Maximum capacity exceeded.
Wrong tool or speed used.
Unable to find known WiFi network
WiFi available, but unable to connect to cloud
servers.
User pressing and changing a setting.
Long press on parameters - reset setting while
appliance is not running.
Machine is paired to user account and the
machine is successfully connected to the
internet.
Alert the consumer to the following:
A) High speed outlet cover is missing
B) Slow speed outlet cover is missing
C) Bowl Missing
D) Heatshield Missing
Solution
Unplug and check for obstruction or
overloading.
If the machine will not operate, remove some of
the ingredients to reduce the load and restart.
If this still does not resolve the problem, unplug
and allow to stand for 15 minutes. Plug in and
reselect the speed.
If the machine does not restart following the
above procedure contact "customer care" for
further advice.
Lower the mixer head and restart.
Press the touch screen or turn the control dial
to reset.
Fit the heat shield or outlet cover and then
restart.
Contact an authorised Kenwood Service
Centre. To find up to date details of your
nearest Kenwood Service Centre visit
www.kenwoodworld.com or the website
specific to your country.
Check appliance plugged in.
Press the On/Off switch to the On "I" position.
Touch the display screen or rotate the control
dial.
Press the control dial to start cooking.
Normal operation.
Reduce or select correct temperature.
Normal operation.
Reduce quantity or rearrange food in bowl and
restart unit.
Refer to the relevant programme and
recommended speed charts for correct tool
and speed to use.
Appliance may have moved, router may be
turned off or may require a restart.
Router may require a restart, or contact your
Internet Service Provider.
Check for working Internet connection on local
network.
Normal Operation
Normal Operation
Normal Operation
A) Replace high speed outlet cover
B) Replace slow speed outlet cover
C) Fit the Bowl
D) Install Heatshield
32
Publicité
