Warranty | Guarantee - Prophete CITY Notice D'utilisation

WARRANTY | GUARANTEE

1. WARRANTY
You can raise warranty claims within a period of at most 2 years starting on the purchasing
date. The warranty is limited to repair or exchange of the damaged part/bicycle, at our discre-
tion. Our warranty services are always free of charge to you. However, they are not available if
any other defects other than defects of material and craftsmanship are found.
WARRANTY AGAINST FRAME/FORK BREAK
We offer a 10-year-warranty against breaking of the frame and fork. The warranty shall com-
mence on the purchasing date. If the fork or frame break, we offer exchange of the bicycle or
a credit, after deduction of a usage flat-rate upon submission of the receipt. The amount of
the usage fee depends on how long ago you bought your bicycle. However, the warranty shall
not apply if other defects other than defects of material and craftsmanship are found.
2. The claim to warranty or guarantee must be documented by the purchaser by submitting the
purchasing receipt.
3. The fault and its causes are always examined by our customer service. The parts exchanged
in the scope of the warranty or guarantee shall become our property.
4. In case of justified warranty or guarantee claims, the costs of shipping and costs for removal
and installation shall be at our expense.
5. If the bicycle has been changed by third parties or by installation of third-party parts, or if
any defects that occurred are originally connected to the change, the warranty and guarantee
claim shall expire. It shall also expire if the provisions in the operating instructions regarding
use and treatment of the bicycle were not observed.
This shall specifically apply to intended use, care and maintenance instructions.
6. The warranty and guarantee shall not include:
• Parts subject to tear, consumption or wear
(except for clear defects of material or craftsmanship), such as:
– Tyres
– Brake parts
– Chain
– Fuse
– Cables
• Damage due to:
– Use of other than genuine spare parts.
– Improper installation of parts from the purchaser or a third party.
– Damage caused by rock impact, hail, spreading salt, industrial exhaust,
lack of care, unsuitable care agents, etc.
– Lights – Saddle
– Stand – Rechargeable battery/battery
– Sprockets – Grips/covers
– Shifting pinion – Sticker/decoration
– Bowden pulls – Etc.
WARRANTY | GUARANTEE
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