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Troubleshooting
Problem
Ice machine does
not cycle into
harvest mode.
Ice quality is poor
(soft or not clear).
42
Possible Cause
The six-minute freeze time
lock-in has not expired yet.
Ice thickness probe is dirty.
Ice thickness probe is
disconnected.
Ice thickness probe is out of
adjustment.
Uneven ice fill (thin at the top
of evaporator).
Poor incoming water quality.
Water filtration is poor.
Ice machine is dirty.
Water dump valve is not
working.
Water softener is working
improperly (if applicable).
To Correct
Wait for the freeze lock-in to expire.
De-scale and sanitize the ice
machine.
(See page 33)
Connect the probe to the control
board.
Adjust the ice thickness probe.
(See page 31)
Verify sufficient water level in water
trough. Contact a qualified service
company to check refrigeration
system.
Contact a qualified service company
to test the quality of the incoming
water and make appropriate filter
recommendations.
Replace the filter.
De-scale and sanitize the ice
machine.
(See page 34)
Disassemble and de-scale the water
dump valve.
(See page 36)
Repair the water softener.
Part Number 000017556 Rev 00 9/22
Section 5
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