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Before Calling for Service Checklist
If a problem arises during operation of your ice machine, follow the checklist below before
calling service. Routine adjustments and maintenance procedures are not covered by the
warranty.
Problem
Ice machine does
not operate.
Ice machine stops,
and can be restarted
by moving the toggle
switch to OFF and
back to ICE.
Ice machine does
not release ice or is
slow to harvest.
Part Number 000017556 Rev 00 9/22
Section 5
Troubleshooting
Possible Cause
No electrical power to the ice
machine and/or condensing
unit.
Ice machine is not turned on. Move the toggle switch to the ICE
Remote receiver service valve
and/or Liquid/suction line shut
off valves are closed.
Safety Limit stopping the ice
machine.
Ice machine is dirty.
Ice machine is not level.
Low air temperature around
ice machine head section.
Fan cycle control does not
de-energize condenser fan
motor.
Water regulating valve
incorrectly adjusted or will not
close.
To Correct
Replace the fuse/reset the breaker/
turn on the main switch.
position.
Open the valve(s).
(See page 26)
Refer to Safety Limits.
(See page 30).
De-scale and sanitize the ice
machine.
(See page 34)
Level the ice machine.
(See page 15)
Air temperature must be
at least 35° (2°C).
Call for service.
Check for water at condenser drain
outlet in harvest cycle. Contact a
qualified service company to adjust/
replace valve if water is present.
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