Bosch GVCI-MX Mode D'emploi page 14

en en 14 | GVCI-MX | Troubleshooting
7.3 VCI fails to power up
The VCI should power up as soon as external power is
applied. If the VCI does not turn on, first check the cable
connections. Try supplying power to the VCI from two
different power sources— the vehicle DLC connector and
the USB connector.
Recommendations:
¶
Check that the cables are securely attached to the
VCI and the connector pins are clean.
¶
If connecting to the vehicle DLC connector, try pow-
ering from the USB connector.
¶
If powering from USB, try powering from the vehicle
DLC connector.
7.4 Vehicle LED is blinking red
If the GVCI-MX does not detect 12 V/24 V on Pin 16
of the DLC cable, the GVCI-MX will inform the user by
automatically turning on and blinking the Vehicle LED
red. This condition might be seen if the GVCI-MX is only
powered by a 5 V USB connection. When the GVCI-MX
detects 12 V on Pin 16, the Vehicle LED will stop blinking
red.
Recommendations:
¶
Ensure 12 V is applied to Pin 16 of the DLC cable.
7.5 Suspected defective Data Link Con-
nector (DLC) cable
If you suspect a defective DLC Cable, you should per-
form a reference test with a sceond Data Link Connector
Cable.
Recommendations:
¶
Connect to the vehicle using another Data Link Con-
nector Cable. If Connection is successful exchange
the defect Data Link Connector Cable.
¶
Connect to a different vehicle, to make sure that the
vehicle connector does not cause any problems.
7.6 Wireless communication with network
unsuccessful using WLAN dongle
The WLAN dongle is not intended to be used for PC wire-
less communication to a network. The WLAN dongle is
only intended to be used with the GVCI-MX for Point-to-
Point communication or Infrastructure wireless commu-
nication.
Recommendations:
¶
Make sure you do not have two wireless dongles
connected to the PC.
¶
Make sure you are not trying to connect the PC to
your dealership network using the WLAN dongle.
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7.7 VCI Manager displays the yellow icon
over the VCI after previous use
In rare cases Windows does not recognize the installa-
tion of the WLAN wireless adapter. In these cases, Win-
dows may create a new wireless profile instead of using
the existing one already stored on the PC. The yellow
icon displayed over your GVCI-MX instructs you to plug in
the USB cable between the GVCI-MX and the PC.
Recommendations:
¶
Unplug and then re-install your wireless adapter.
Windows will attempt to recognize the wireless
adapter. If successful, the yellow icon will disappear
and the GVCI-MX will be ready for wireless Point-to-
Point communication.
7.8 PC application is unable to communi-
cate with the GVCI-MX over USB
VCI Manager Software must be installed on the PC, and
the GVCI-MX must be powered up before it will commu-
nicate. The GVCI-MX must be configured through USB
before it will communicate using any other connection
types.
Recommendations:
If other applications including the VCI Manager are able
to connect to the GVCI-MX then:
¶
Check the Windows Firewall settings to see if the
application is being blocked.
If all installed applications are unable to communicate
with the GVCI-MX then:
¶
Connect the GVCI-MX to the PC using USB but
do not connect it to the vehicle, Do not connect
through a USB Hub or a repeater cable.
¶
Verify that the USB cables are securely attached
and the GVCI-MX has completed its power up se-
quence
¶
Launch the VCI Manager Application
¶
Does VCI Manager detect the GVCI-MX?
If NO, then:
¶
Try a different USB Cable / Port on the PC
¶
Check the Windows Firewall to see if the VCI Manag-
er is Blocked. Check that the GVCI-MX USB connec-
tion is detected by Windows:
¶
From the Windows Control Panel, open the Network
and Dial-up Connections window.
¶
Check for device name "VCI". If not running, then the
USB driver has not been loaded on the PC. Perform
the following troubleshooting steps.
1. Unplug the USB cable from the PC and plug it back
in to the same USB port on the PC. Continue if not
resolved.
2. Unplug the USB cable from the PC and plug it back
in to a different USB port on the PC. Continue if not
resolved.
Bosch Automotive Service Solutions GmbH