Bosch RIESE & MULLER BDU330 Mode D'emploi page 37

EN-68
Troubleshooting
The components of the eBike system are continu-
ously monitored automatically. If a fault is detected,
the corresponding fault code will appear on the on-
board computer.
The drive may also be switched off automatically de-
pending on what type of fault has occurred. You can
Code Cause
410 One or more buttons of the on-board
computer are disabled.
414 Operating unit connection problem
418 One or more buttons on the operating
unit are disabled.
419 Configuration error
422 Drive unit connection problem
423 eBike battery connection problem
424 Communication problem between
components
426 Internal time-out error
430 Internal battery of the on-board com-
puter is flat (does not apply to
BUI350)
431 Software version error
440 Internal drive unit fault
450 Internal software error
460 Error at USB port
490 Internal fault of the on-board com-
puter
Bosch eBike Systems
continue riding at any time without assistance from
the drive, but you should have your eBike checked
before completing any more journeys.
Only have repairs performed by a certified bicy-
u
cle dealer.
Corrective measures
Check whether any buttons are stuck, e.g. as a result of
dirt finding its way in. Clean the buttons if need be.
Have the connections checked
Check whether any buttons are stuck, e.g. as a result of
dirt finding its way in. Clean the buttons if need be.
Restart the system. If the problem persists, contact your
Bosch eBike dealer.
Have the connections checked
Have the connections checked
Have the connections checked
Restart the system. If the problem persists, contact your
Bosch eBike dealer. With this error, it is not possible to
bring up the wheel circumference in the basic settings
menu or to adjust it.
Charge the on-board computer (in the holder or via the
USB port)
Restart the system. If the problem persists, contact your
Bosch eBike dealer.
Restart the system. If the problem persists, contact your
Bosch eBike dealer.
Restart the system. If the problem persists, contact your
Bosch eBike dealer.
Remove the cable from the USB port of the on-board com-
puter. If the problem persists, contact your Bosch eBike
dealer.
Have the on-board computer checked
1 270 U20 XBP | (08.04.2020)
English – 11 English – 12
Code Cause
500 Internal drive unit fault
502 Bike light fault
503 Speed sensor fault
504 Speed signal distortion detected.
510 Internal sensor fault
511 Internal drive unit fault
530 Battery fault
531 Configuration error
540 Temperature error
550 An impermissible load has been de-
tected.
580 Software version error
591 Authentication error
592 Incompatible component
593 Configuration error
595, 596 Communication error
1 270 U20 XBP | (08.04.2020)
Corrective measures
Restart the system. If the problem persists, contact your
Bosch eBike dealer.
Check the light and the associated wiring. Restart the sys-
tem. If the problem persists, contact your Bosch eBike
dealer.
Restart the system. If the problem persists, contact your
Bosch eBike dealer.
Check that the spoke magnet is positioned correctly, and
adjust it if necessary. Check that nothing has been tam-
pered with (tuning). Drive assistance is reduced.
Restart the system. If the problem persists, contact your
Bosch eBike dealer.
Restart the system. If the problem persists, contact your
Bosch eBike dealer.
Switch off the eBike, remove the eBike battery and rein-
sert the eBike battery. Restart the system. If the problem
persists, contact your Bosch eBike dealer.
Restart the system. If the problem persists, contact your
Bosch eBike dealer.
The eBike is outside of the permissible temperature range.
Switch off the eBike system and allow the drive unit to ei-
ther cool down or heat up to the permissible temperature
range. Restart the system. If the problem persists, contact
your Bosch eBike dealer.
Remove the load. Restart the system. If the problem per-
sists, contact your Bosch eBike dealer.
Restart the system. If the problem persists, contact your
Bosch eBike dealer.
Switch off the eBike system. Remove the battery pack and
reinsert it. Restart the system. If the problem persists,
contact your Bosch eBike dealer.
Use a compatible display. If the problem persists, contact
your Bosch eBike dealer.
Restart the system. If the problem persists, contact your
Bosch eBike dealer.
Check the wiring to the drive and restart the system. If the
problem persists, contact your Bosch eBike dealer.
EN-69
Bosch eBike Systems