Stryker Ems Return Policy; Return Authorization; Damaged Merchandise; International Warranty Clause - Stryker 6005 Manuel D'utilisation

Warranty

STRYKER EMS RETURN POLICY

English
Cots, Stair Chairs, Evacuation Chairs, Evacuation Sleds, Cot Fasteners, Transfer
Flats, and Aftermarket Accessories may be returned up to 180 days of receipt if
they meet the following guidelines:
Prior to 30 Days
• 30 day money back guarantee in effect
• Stryker EMS is responsible for all charges
• Returns will not be approved on modified items
Prior to 90 Days
• Product must be unused, undamaged and in the original packaging
• Customer is responsible for a 10% restocking fee
Prior to 180 Days
• Product must be unused, undamaged and in the original packaging
• Customer is responsible for a 25% restocking fee

RETURN AUTHORIZATION

Merchandise cannot be returned without approval from the Stryker Customer
Service Department. An authorization number will be provided which must
be printed on the returned merchandise. Stryker reserves the right to charge
shipping and restocking fees on returned items. SPECIAL, MODIFIED, OR
DISCONTINUED ITEMS NOT SUBJECT TO RETURN.

DAMAGED MERCHANDISE

ICC Regulations require that claims for damaged merchandise must be made
with the carrier within fifteen (15) days of receipt of merchandise. DO NOT
ACCEPT DAMAGED SHIPMENTS UNLESS SUCH DAMAGE IS NOTED ON THE
DELIVERY RECEIPT AT THE TIME OF RECEIPT. Upon prompt notification,
Stryker will file a freight claim with the appropriate carrier for damages incurred.
Claim will be limited in amount to the actual replacement cost. In the event
that this information is not received by Stryker within the fifteen (15) day period
following the delivery of the merchandise, or the damage was not noted on
the delivery receipt at the time of receipt, the customer will be responsible for
payment of the original invoice in full. Claims for any short shipment must be
made within thirty (30) days of invoice.

INTERNATIONAL WARRANTY CLAUSE

This warranty reflects U.S. domestic policy. Warranty outside the U.S. may
vary by country. Please contact your local Stryker Medical representative for
additional information.
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