Stryker Ems Return Policy; Return Authorization; Damaged Merchandise; International Warranty Clause - Stryker Power-PRO TL Manuel D'utilisation Et D'entretien

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STRYKER EMS RETURN POLICY

Cots, Stair Chairs, Evacuation Chairs, Cot Fasteners and Aftermarket Accessories may be returned up to 180 days of
receipt if they meet the following guidelines:
Prior to 30 Days
• 30 day money back guarantee in effect
• Stryker EMS is responsible for all charges
• Returns will not be approved on modified items
Prior to 90 Days
• Product must be unused, undamaged and in the original packaging
• Customer is responsible for a 10% restocking fee
Prior to 180 Days
• Product must be unused, undamaged and in the original packaging
• Customer is responsible for a 25% restocking fee

RETURN AUTHORIZATION

Stryker customer service department must approve any merchandise return and will provide an authorization number to
be printed on any returned merchandise. Stryker reserves the right to charge shipping and restocking fees on returned
items. SPECIAL, MODIFIED, OR DISCONTINUED ITEMS NOT SUBJECT TO RETURN.

DAMAGED MERCHANDISE

ICC Regulations require that claims for damaged merchandise must be made with the carrier within fifteen (15) days
of receipt of merchandise. DO NOT ACCEPT DAMAGED SHIPMENTS UNLESS SUCH DAMAGE IS NOTED ON THE
DELIVERY RECEIPT AT THE TIME OF RECEIPT. Upon prompt notification, Stryker will file a freight claim with the
appropriate carrier for damages incurred. Claim will be limited in amount to the actual replacement cost. In the event that
this information is not received by Stryker within the fifteen (15) day period following the delivery of the merchandise, or
the damage was not noted on the delivery receipt at the time of receipt, the customer will be responsible for payment
of the original invoice in full. Claims for any short shipment must be made within thirty (30) days of invoice.

INTERNATIONAL WARRANTY CLAUSE

This warranty reflects U.S. domestic policy. Warranty outside the U.S. may vary by country. Please contact your local
Stryker Medical representative for additional information.

PATENT INFORMATION

The Stryker Power-PRO TL cot is covered by one or more of the following patents:
United States
Other patents pending
The Stryker SMRT Power System is covered by one or more of the following patents:
United States
Other patents pending
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