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Report prepared for Guillaume Thibodeau-Fortin (Stove Builder International Inc.) on
6/17/2019 7:40:40 AM
1 - MANUAL ENGLISH
The flue temperature sensor failed. The exhaust temperature probe (RTD) is a heat sensor
located on the exhaust housing. Its function is to tell the control board that the stove has ignited
properly by measuring the heat at the exhaust. When the stove is cold, check page 1 in the
"TROUBLESHOOT" menu if the temperature displayed on the line "EXHAUST TEMP" displays a
value equal to the ambient temperature in the room where the appliance is installed. If this is the
case, turn on the stove and check the same temperature display. If after 10 minutes, the value has
not increased despite the unit is in operation this means that the temperature sensor is
disconnected or defective. If the temperature rises, the problem may be with the feed rate or
pilot mode. Depending on many factors (ambient temperature, pellet quality, etc) the heat
produced by the stove may not be sufficient to keep the exhaust temperature high enough. To
resolve the situation increase feed rate (see Section 6.1.6 Combustion Settings and Pilot Settings
depending on Fuel Quality).

8.3.3 Failed Ignition

Inadequate fuel is used. Remove the burn pot, make sure that all openings are clear and check
that no ash has filled the tube around the igniter. Refer to the maintenance section. Also, make
sure that recommended fuel is used (see Section 5.2.1 Proper Fuel).
The igniter is defective. Go to the troubleshooting page (see Section 9.2 Testing Components)
and follow instructions for component check. Test the igniter to see if it glows. It should take no
longer than two minutes. If it does not glow red, check the wiring and the F3 fuse. If the wiring is
properly connected and the fuse is good,
with a multimeter. If the value is near zero, replace the igniter.
The flue temperature sensor failed. The exhaust temperature probe (RTD) is a heat sensor
located on the exhaust housing. Its function is to tell the control board that the stove has ignited
properly by measuring the heat at the exhaust. When the stove is cold, check page 1 in the
"TROUBLESHOOT" menu if the temperature displayed on the line "EXHAUST TEMP" displays a
value equal to the ambient temperature in the room where the appliance is installed. If this is the
case, turn on the stove and check the same temperature display. If after 10 minutes, the value has
not increased despite the unit is in operation this means that the temperature sensor is
disconnected or defective. If the temperature rises, the problem may be with the feed rate or
pilot mode. Depending on many factors (ambient temperature, pellet quality, etc) the heat
produced by the stove may not be sufficient to keep the exhaust temperature high enough. To
resolve the situation increase feed rate (see Section 6.1.6 Combustion Settings and Pilot Settings
depending on Fuel Quality).
Cambridge II and Osburn 3000C Pellet Stove Installation and Operation Manual
Stove Builder International Inc. | 48202 | Rev: May 31 2019 10:15AM | Uncontrolled Copy
(57 OF 91)
57
Page 64 of 864

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