Warranty For The Omnipod Dash™ Insulin Management; System Personal Diabetes Manager And Pods (Canada) - OmniPod DASH Guide De L'utilisateur

Appendix
Warranty for the Omnipod DASH™ Insulin Management

System Personal Diabetes Manager and Pods (Canada)

WARRANTY COVERAGE
Warranty Coverage for the Omnipod DASH™ System Personal Diabetes Manager
Subject to the terms and conditions below, Insulet Canada Corporation ("Insulet") warrants to
you, the original recipient of the Omnipod DASH™ Insulin Management System ("Omnipod®
System") for use in Canada, that, if Insulet determines that your Personal Diabetes Manager
("PDM") has a defect in material or workmanship while utilised under normal use and
conditions during the period of five (5) years from the date of purchase (or receipt where
purchased on your behalf), Insulet will either repair or replace, at its sole option, the PDM.
This five-year (5) warranty period applies only to new PDMs and, in the event that the PDM is
repaired or replaced, the warranty period shall not be extended or reset.
Warranty Coverage for the Omnipod® DASH™ System Pods
Subject to the terms and conditions below, Insulet warrants to you, the original recipient of
the Omnipod® System, that if Insulet determines that an Omnipod® System Pod ("Pod") you
have received has a defect in material or workmanship while utilised under normal use and
conditions during the period of eighteen (18) months from the date of manufacture and
seventy-two (72) hours from the time of activation, Insulet will either repair or replace, at its
sole discretion, that Pod. To be eligible for replacement, the activation of the Pod must fall
within both time periods (i.e. occur on or before the expiry date printed on the label with a
manufacture date no more than eighteen (18) months before and on or before a time no more
than seventy-two (72) hours before you notify Insulet of the claim).
This eighteen (18) month and seventy-two (72) hour warranty period only applies to new Pods
and, in the event that a Pod is repaired or replaced, the warranty period shall not be extended or
reset.
WARRANTY TERMS AND CONDITIONS
This Warranty applies only to PDMs and Pods that were originally sold for use in Canada (the
"Territory"). Insulet will only ship repaired or replaced PDMs and Pods and provide Warranty
services within the Territory.
Claim Procedure
To be eligible to claim under this Warranty, you must notify Insulet of the claimed defect with
the PDM or the Pod within the applicable warranty period by calling the applicable Insulet
Customer Care number found on our website or in the product User Guide. For a claim
involving the PDM, you must provide the PDM serial number and a description of the claimed
defect. For a claim involving a Pod, you must provide the Pod lot number and a description of
the claimed defect. You may also be required to verify the date of purchase (or receipt where
purchased on your behalf) of the PDM and/or the Pod and the time that you activated the Pod.
Your failure to follow any of the above steps may result in the denial of coverage under this
Warranty.
Unless Insulet elects to repair the Pod or the PDM (which may include, but is not limited to, a
repair kit or replacement part(s) Insulet provides) or refers you to a third-party repairer, you
must obtain Insulet's authorisation prior to returning the Pod or the PDM to Insulet. The Pod
or PDM must be properly packaged and returned to Insulet according to the instructions
provided in the Return Merchandise Authorisation (RMA) Kit, which will be sent to you
by Insulet. With a prior authorisation, Insulet will pay all reasonable packaging and postage
charges, where applicable, incurred in shipping the Pod or the PDM to Insulet under this
Warranty. For the avoidance of doubt, this Warranty does not cover repairs performed or
replacements provided by any person or entity other than Insulet, except those performed or
provided by third parties to which you were explicitly referred by Insulet.
185
Effective Date: 18OCT2020, PCO-000235