Problem
E E N N
No power
1-66
Troubleshooting
Possible Cause
The support surface power cord is
not plugged into the InTouch bed
auxiliary outlet
The support surface power cord is
plugged into the InTouch bed
auxiliary outlet
The InTouch bed power cord is not
plugged into a hospital grade outlet
The support surface power supply is
not supplying DC power
2971-109-001 REV B
Solution
Plug the support surface power cord
into the InTouch bed auxiliary outlet
Check that the InTouch bed auxiliary
outlet breaker is not tripped
Plug the InTouch power cord into a
hospital grade outlet
Using a voltmeter, check the auxiliary
outlet on the InTouch bed for
120VAC
Voltage (120VAC) is not present on
the AC connector on the support
surface power supply (see
Power
supply assembly on page
1-26)
Check the VDC voltage on the
support surface terminal block on the
power supply:
1. Pin 1 (red) and pin 3 (green) =
5VDC
2. Pin 2 (black) and pin 3 (green) =
12VDC
3. Pin 7 (blue) and pin 3 (green) =
24VDC
Note:
If no low voltage is present, replace
the power supply.
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