Stryker Power-PRO IT Manuel D'utilisation page 98

STRYKER EMS RETURN POLICY
Cots, Stair Chairs, Evacuation Chairs, Cot Fasteners and Aftermarket Accessories may be returned up to 180 days of
English
receipt if they meet the following guidelines:
Prior to 30 Days
• 30 day money back guarantee in effect
• Stryker EMS is responsible for all charges
• Returns will not be approved on modified items
Prior to 90 Days
• Product must be unused, undamaged and in the original packaging
• Customer is responsible for a 10% restocking fee
Prior to 180 Days
• Product must be unused, undamaged and in the original packaging
• Customer is responsible for a 25% restocking fee
RETURN AUTHORIZATION
Stryker customer service department must approve any merchandise return and will provide an authorization number to
be printed on any returned merchandise. Stryker reserves the right to charge shipping and restocking fees on returned
items. SPECIAL, MODIFIED, OR DISCONTINUED ITEMS NOT SUBJECT TO RETURN.
DAMAGED MERCHANDISE
ICC Regulations require that claims for damaged merchandise must be made with the carrier within fifteen (15)
days of receipt of merchandise. DO NOT ACCEPT DAMAGED SHIPMENTS UNLESS SUCH DAMAGE IS NOTED
ON THE DELIVERY RECEIPT AT THE TIME OF RECEIPT. Upon prompt notification, Stryker will file a freight claim
with the appropriate carrier for damages incurred. Claim will be limited in amount to the actual replacement cost. In
the event that this information is not received by Stryker within the fifteen (15) day period following the delivery of
the merchandise, or the damage was not noted on the delivery receipt at the time of receipt, the customer will be
responsible for payment of the original invoice in full.
Claims for any short shipment must be made within thirty (30) days of invoice.
INTERNATIONAL WARRANTY CLAUSE
This warranty reflects U.S. domestic policy. Warranty outside the U.S. may vary by country. Please contact your local
Stryker Medical representative for additional information.
PATENT INFORMATION
The Stryker Power-PRO™ IT cot is covered by one or more of the following patents:
United States
Other patents pending
The Stryker SMRT™ Power System is covered by one or more of the following patents:
United States
Other patents pending
Return To Table of Contents
1-92
5,537,700 5,575,026
5,977,746 6,018,227
Warranty
6,908,133 7,398,571
6516-109-005 REV B
7,540,047
www.stryker.com