Bose QuietComfort Ultra Manuel D'utilisation page 61

SYMPTOM
Poor noise cancellation
Difficulty hearing caller
while on a phone call
Difficulty hearing own
voice while on a phone call
Earbuds don't respond
TROU B LE S HO OT ING
SOLUTION
Place both earbuds in the charging case until they
magnetically snap into place. Close and re-open the case.
The earbuds status light blinks white and then displays
charging status (see page 40). Remove the earbuds.
Check if ActiveSense is enabled (see page 33).
Check the earbud fit using a mirror (see page 16).
Check the earbud fit using the Earbud Seal Test in the Bose
app. You can access this option from the Settings menu.
Check the mode (see page 33).
Remove the earbuds from your ears and reinsert in your ears.
If you're on a phone call or using voice control on your mobile
device, lower or turn off self voice using the Bose app (see
page 30).
If you're sharing the earbuds, place them in the charging case
to clear the audio personalization between each user.
Reboot the earbuds and charging case (see page 65). If
that doesn't work, restore the earbuds to factory settings
(see page 66).
Increase the volume using your mobile device.
Try a different mode (see page 33).
Change the mode to Aware mode (see page 34).
Use the Bose app to adjust self voice. You can access this
option from the Settings menu.
Place both earbuds in the charging case until they
magnetically snap into place. Close and re-open the case.
The earbuds status light blinks white and then displays
charging status (see page 40). Remove the earbuds.
Reboot the earbuds and charging case (see page 65). If
that doesn't work, restore the earbuds to factory settings
(see page 66).
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