Bose QuietComfort Ultra Manuel D'utilisation page 55

SYMPTOM
Bose app can't find earbuds
Bose app doesn't work on
mobile device
Eartips aren't comfortable
at ear canal
TROU B LE S HO OT ING
SOLUTION
Uninstall the Bose app on your mobile device. Reinstall the
app (see page 13).
Make sure you have given the Bose app access to Bluetooth
connections in your mobile device Settings menu.
Place both earbuds in the charging case until they
magnetically snap into place. Close and re-open the case.
The earbuds status light blinks white and then displays
charging status (see page 40). Remove the earbuds.
With the earbuds in the charging case and the case open,
press and hold the button on the back of the case until the
earbuds status light slowly blinks blue.
If the earbuds were previously connected to a PC currently
running Microsoft Teams, quit the Microsoft Teams app. If
this does not resolve the issue, turn off Bluetooth on that PC
or leave its Bluetooth range (typically around 30 feet).
See "Earbuds don't connect with mobile device."
Make sure your mobile device is compatible with the Bose
app and meets minimum system requirements. For more
information, refer to the app store on your mobile device.
Uninstall the Bose app on your mobile device. Reinstall the
app (see page 13).
Make sure the eartip isn't resting too deep in your ear canal
(see page 16).
Try a larger eartip. If that doesn't help, try a smaller eartip (see
page 19).
Try a smaller stability band (see page 20).
Check the earbud fit using a mirror (see page 16).
Check the earbud fit using the Earbud Seal Test in the Bose
app. You can access this option from the Settings menu.
Contact Bose customer service or visit
support.Bose.com/QCUE for additional size eartips and support.Bose.com/QCUE
stability bands or to see how-to videos.
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