Bose QuietComfort Ultra Manuel D'utilisation page 53

TRY THESE SOLUTIONS FIRST
If you experience problems with the earbuds, try these solutions first:
• Charge the earbuds and the charging case (see page 35).
• Power on the earbuds (see page 22).
• Check the earbuds status light (see page 40) and charging case status light
(see page 41).
• Make sure your mobile device supports Bluetooth connections (see page 42).
• Download the Bose app and run available software updates (see page 13).
• Move your mobile device closer to the earbuds (30 ft or 9 m) and away from any
interference or obstructions.
• Increase the volume on the earbuds, your mobile device, and the music app.
• Connect another mobile device (see page 13).
OTHER SOLUTIONS
If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. You can also access troubleshooting articles, videos,
and other resources at: support.Bose.com/QCUE
If you're unable to resolve your issue, contact Bose customer service.
Visit: worldwide.Bose.com/contact worldwide.Bose.com/contact
SYMPTOM
Earbuds don't power on
TROU B LE S HO OT ING
support.Bose.com/QCUE
SOLUTION
Make sure the earbuds aren't in Standby mode. To wake the
earbuds, insert the earbuds in your ears.
Place both earbuds in the charging case until they
magnetically snap into place. Close and re-open the case.
The earbuds status light blinks white and then displays
charging status (see page 40).
If the earbuds have been exposed to high or low
temperatures, let the earbuds return to room temperature.
See "Earbuds don't charge" on page 63.
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