Bose QuietComfort Ultra Manuel D'utilisation page 59

SYMPTOM
Poor sound quality
TROU B LE S HO OT ING
SOLUTION
Check the earbud fit using a mirror (see page 16).
Check the earbud fit using the Earbud Seal Test in the Bose
app. You can access this option from the Settings menu.
Make sure you're using the correct eartip and band sizes for
each ear (see page 18).
Visit: support.Bose.com/QCUE support.Bose.com/QCUE to see how-to videos.
Make sure you're using the Bose app for setup
(see page 13).
Try a different audio track.
Play audio from a different application or music service.
Clear any debris or wax buildup from the eartips and
earbud nozzles.
If two mobile devices are connected, disconnect the
second device.
Turn off any audio enhancement features on the device or
music app.
Make sure your earbuds are connected over the correct
Bluetooth profile: Stereo A2DP. Check your device's
Bluetooth/audio settings menu to make sure the correct
audio profile is selected.
Disable the Bluetooth feature on your mobile device and then
re-enable.
Clear the earbud device list (see page 45). Delete the
earbuds from the Bluetooth list on your device, including any
duplicate listings labeled LE (Low Energy). Connect again
(see page 13).
If you're sharing the earbuds, place them in the charging case
to clear the audio personalization between each user.
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