Bose QuietComfort Ultra Manuel D'utilisation page 57

SYMPTOM
Intermittent Bluetooth
connection
No sound
TROU B LE S HO OT ING
SOLUTION
Clear the earbud device list (see page 45). Delete the
earbuds from the Bluetooth list on your device, including any
duplicate listings labeled LE (Low Energy). Connect again
(see page 13).
Move the mobile device closer to the earbuds.
Reboot the earbuds and charging case (see page 65).
Make sure you're using the correct eartip and band sizes for
each ear (see page 18).
Check the earbud fit using a mirror (see page 16).
Check the earbud fit using the Earbud Seal Test in the Bose
app. You can access this option from the Settings menu.
Visit: support.Bose.com/QCUE support.Bose.com/QCUE to see how-to videos.
Make sure the volume is turned up (see page 24).
Make sure that both eartips fit securely in your ear, and they
aren't rotated too far back (see page 15).
Make sure your head is upright when inserting the earbuds.
Press play on your mobile device to make sure audio
is playing.
Play audio from a different application or music service.
Play audio from content stored directly on your device.
If two mobile devices are connected, pause your other
device first.
Clear any debris or wax buildup from the eartips and
earbud nozzles.
Restart your mobile device.
Disable in-ear detection features using the Bose app (see
page 29).
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