Bose QuietComfort Ultra Manuel D'utilisation page 54

SYMPTOM
Earbuds don't connect with
mobile device
Earbuds don't reconnect
with macOS
Earbuds don't respond
during app setup
TROU B LE S HO OT ING
SOLUTION
Connect using the Bluetooth menu on your mobile device
(see page 42).
Disable the Bluetooth feature on your mobile device and then
re-enable.
Clear the earbud device list (see page 45). Delete the
earbuds from the Bluetooth list on your device, including any
duplicate listings labeled LE (Low Energy). Connect again
(see page 13).
Place both earbuds in the charging case until they
magnetically snap into place. Close and re-open the case.
The earbuds status light blinks white and then displays
charging status (see page 40). Connect again
(see page 13).
Make sure both earbuds are in the charging case securely
(see page 35).
Visit: support.Bose.com/QCUE support.Bose.com/QCUE to see how-to videos.
Reboot the earbuds and charging case (see page 65).
Use the Bose app to select your earbuds. On the main screen,
tap Source, then use the Paired Devices list to reconnect
your earbuds to your computer.
Uninstall the Bose app on your mobile device. Reinstall the
app (see page 13).
Make sure you're using the Bose app for setup
(see page 13).
Make sure you have given the Bose app access to Bluetooth
connections in your mobile device Settings menu.
Make sure the Bluetooth feature is on in your mobile device
Settings menu.
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