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The induction hob or a
cooking zone has turned
itself off unexpectedly, a
tone sounds and an error
code is displayed (typically
alternating with one or two
digits in the cooking timer
display).
After connecting the power
and pressing the "power"
key, there is no response
from the appliance.
Heating is interrupted
during normal use and a
"Beep" is heard.
No operation during the
heating being in use
If the above remedies/controls cannot fix the problem, unplug the appliance
immediately, and contact the Service Centre for inspection and repair. Note the error
code and report it to the Service Centre Ltd. To avoid any danger and damage to the
appliance, do not disassemble or repair it by yourself.
FAILURE DISPLAY AND INSPECTION
Error code
Possible cause
U
No pan
E1
Abnormal supply voltage( lower than
160V).
E2
Abnormal supply voltage( higher than
280V).
E3/E5/E7
Induction coil temperature sensor
failure
E4/E6
IGBT temperature sensor failure
Er
Communication between main board
Technical fault.
Is there a power supply failure?
Is the fuse blown or circuit
breaker tripped?
Is the plug connected firmly?
Incompatible cookware or no
cookware used?
The cookware is not placed on
the center of the heating zone.
Is the cookware being heated
but it is continually being
removed?
Is the cookware empty or the
temperature too high?
Is the air intake/exhaust vent
clogged or has dirt accumulated
on it?
Is the cooker working over 2
hours without any interaction?
Please note down the error
letters and numbers, switch
the power to the induction hob
off at the wall, and contact a
qualified technician.
Wait for the power supply to be resumed
Check the root causes carefully. If the problem
cannot be fixed, please contact our Service Centre
for inspection and repair.
Replace cookware; use cookware suitable for the
induction cooker.
Place the cookware on the center of the indicated
heating zone.
Place the cookware inside the heating zone.
Please check whether the appliance is being
misused
Unclog the air intake/exhaust vent. Wait for the
appliance to cool down, then switch it on again.
Reset cooking modes or use the timer function
What to do
Please put suitable pot on the heating zone. If it is still
unworkable, please contact the service center.
Please inspect whether power supply is normal. Power on
after the power supply is normal.
Please inspect whether power supply is normal. Power on
after the power supply is normal.
Please contact the service center.
Please contact the service center.
Please contact the service center.
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