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WHAT TO DO IF TROUBLE OCCURS
In case of any errors during operation, please check the following table before calling
for service. Below are some common errors and the checks to perform.
Problem
The cooktop cannot be
turned on.
The touch controls are
unresponsive.
The touch controls are
difficult to operate.
The glass is being
scratched.
Some pans make crackling
or clicking noises.
The induction hob makes a
low humming noise when
used on a high heat setting.
Fan noise coming from the
induction hob.
Pans do not become hot
and appears in the display.
Possible causes
No power.
The controls are locked.
There may be a slight film of
water over the controls or you
may be using the tip of your
finger when touching the
controls.
Rough-edged cookware.
Unsuitable, abrasive scourer or
cleaning products being used.
This may be caused by the
construction of your cookware
(layers of different metals
vibrating differently).
This is caused by the technology
of induction cooking.
A cooling fan built into your
induction hob has come on to
prevent the electronics from
overheating. It may continue to
run even after you've turned
the induction hob off.
The induction hob cannot
detect the pan because it is not
suitable for induction cooking.
The induction hob cannot
detect the pan because it is too
small for the cooking zone or
not properly centered on it.
What to do
Make sure the cooktop is connected to the power
supply and that it is switched on.
Check whether there is a power outage in your
home or area. If you've checked everything and the
problem persists, call a qualified technician.
Unlock the controls. See section
'OPERATING THE HOB WITH THE SENSOR BUTTONS'
for instructions.
Make sure the touch control area is dry and use the
ball of your finger when touching the controls.
Use cookware with flat and smooth bases. See
'Choosing the right cookware'.
See 'Care and cleaning'.
This is normal for cookware and
does not indicate a fault.
This is normal, but the noise should quieten down
or disappear completely when you decrease the
heat setting.
This is normal and needs no action. Do not switch
the power to the induction hob off at the wall while
the fan is running.
Use cookware suitable for induction cooking. See
section 'Choosing the right cookware'.
Centre the pan and make sure that its base matches
the size of the cooking zone.
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