Bose QUIETCOMFORT ULTRA Mode D'emploi page 48

SYMPTOM
Headphones don't
reconnect with macOS
Headphones don't
respond during
app setup
Bose app can't find
headphones
TROU B LE S HO OT ING
SOLUTION
Reconnect the headphones using the Bluetooth menu on
your computer.
Use the Bose app to select your headphones. On the main
screen, tap Source, then use the Paired Devices list to reconnect
your headphones to your computer.
Press the Bluetooth/Power button on the headphones to hear
which devices are connected. Immediately press the
Bluetooth/Power button again to hear the name of the next
device in the headphone device list. Repeat until you hear the
name of your computer. A tone plays when your computer
is connected.
Disable the Bluetooth feature on any other devices that the
headphones are paired with. Restart the headphones to connect
to your computer.
Close and re-open the Bose app on your mobile device, then
try again.
Make sure you're using the Bose app for setup (see page 12).
Make sure you have given the Bose app access to Bluetooth
connections in your mobile device Settings menu.
Make sure the Bluetooth feature is on in your mobile device
Settings menu.
Uninstall the Bose app on your mobile device. Reinstall the app
(see page 12).
Close and re-open the Bose app on your mobile device, then
try again.
Make sure you have given the Bose app access to Bluetooth
connections in your mobile device Settings menu.
With the headphones powered on, press and hold the Bluetooth/
Power button until the status light blinks blue.
Clear the headphone device list (see page 30). Delete the
headphones from the Bluetooth list on your mobile device,
including any duplicate listings labeled LE (Low Energy).
Connect again (see page 27).
If the headphones were previously connected to a PC currently
running Microsoft Teams, quit the Microsoft Teams app. If this
does not resolve the issue, turn off Bluetooth on that PC or leave
its Bluetooth range (typically around 30 feet).
Uninstall the Bose app on your mobile device. Reinstall the app
(see page 12).
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