SYMPTOM
Not receiving
call notifications
Headphones don't
connect to a Bose
Smart Soundbar
or Speaker
Headphones don't
reconnect to a
previously-connected
Bose Smart Soundbar
or Speaker
Delayed audio when
connected to a Bose
Smart Soundbar
or Speaker
TROU B LE S HO OT ING
SOLUTION
Check the Bluetooth menu on your mobile device to make sure
the headphones are connected.
Make sure your mobile device isn't set to Do Not Disturb.
Make sure voice prompts are enabled using the Bose app (see
page 12). You can access this option from the Settings menu.
Make sure you have given the headphones access to your
contacts in your mobile device Bluetooth menu.
Make sure you are connecting to a compatible Bose product. For
a list of compatible products, visit: support.Bose.com/Groups
With the headphones powered on, press and hold the Bluetooth/
Power button until you hear "Ready to connect another device"
and the status light blinks blue.
Make sure that the headphones are within 30 ft (9 m) of your
soundbar or speaker.
On the headphones, press and hold the Bluetooth/Power button
for 3 seconds until you hear "Ready to connect another device"
and the status light blinks blue. Use the Bose app to connect
the headphones to a compatible Bose product. For more
information, visit: support.Bose.com/Groups
support.Bose.com/Groups
Download the Bose app and run available software updates.
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support.Bose.com/Groups
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