Bose QUIETCOMFORT ULTRA Mode D'emploi page 51

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Can't adjust volume

Poor sound quality

TROU B LE S HO OT ING

Make sure your finger is making good contact with the

volume strip.

Make sure your fingers are dry.

If your hair is wet, make sure it isn't interfering with the

volume strip.

If wearing gloves, remove them before touching the volume strip.

While wearing the headphones, power them off, then power on

again (see page 14). Make sure you listen for the tone so the

audio is personalized to your ears for the best

audio performance.

Power off the headphones, then power on again (see page 14).

If in a windy environment, create a custom mode with wind block

enabled in the Bose app. To access this option, tap Modes on the

main screen.

Make sure the earcups fit securely and form a comfortable seal

around your ears.

If your hair is long or if you're wearing glasses or a hat, make sure

it isn't interfering with the earcups.

Make sure you're using the Bose app for setup (see page 12).

Play audio from a different application or music service.

Play audio from content stored directly on your device.

If two mobile devices are connected, disconnect the

second device.

Turn off any audio enhancement features on the device or

Change the immersive audio setting (see page 23).

Make sure your headphones are connected over the correct

Bluetooth profile: Stereo A2DP. Check your device's Bluetooth/

audio settings menu to make sure the correct audio profile

is selected.

Disable the Bluetooth feature on your mobile device,

then re-enable.

Clear the headphone device list (see page 30). Delete the

headphones from the Bluetooth list on your mobile device,

including any duplicate listings labeled LE (Low Energy).

Connect again (see page 27).

Visit support.Bose.com/QCU

support.Bose.com/QCU to see how-to videos.

Reset the headphones (see page 55).