Bose QUIETCOMFORT ULTRA Mode D'emploi page 53

SYMPTOM
Poor noise cancellation
Difficulty hearing a
caller while on a
phone call
Difficulty hearing own
voice while on a
phone call
Headphones don't
respond
Voice prompt language
isn't correct
TROU B LE S HO OT ING TROU B LE S HO OT ING
SOLUTION
Power off the headphones, then power on again (see page 14).
Check the mode (see page 25).
Make sure the earcups fit securely and form a comfortable seal
around your ears.
If your hair is long or if you're wearing glasses or a hat, make sure
it isn't interfering with the earcups.
Remove the headphones from your head and place back on
your head.
If you're on a phone call or using voice control on your mobile
device, lower or turn off self voice using the Bose app (see
page 21).
Check if ActiveSense is enabled (see page 25).
Reset the headphones (see page 55). If that doesn't resolve
the issue, restore the headphones (see page 56).
Change the mode (see page 26).
Use the Bose app to adjust self voice. You can access this option
from the Settings menu.
Change the mode to Aware mode (see page 26).
Use the Bose app to create a custom mode for use during calls.
Experiment with different noise cancellation levels to see which
helps you hear your voice best. To access this option, tap Modes
on the main screen.
Reset the headphones (see page 55). If that doesn't resolve
the issue, restore the headphones (see page 56).
Change the voice prompt language using the Bose app (see page
12). You can access this option from the Settings menu.
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