Moustache Lundi 20 Manuel Utilisateur page 86

6 | WARRANTY & AFTER SALES SERVICE
In the case of any problem, take your bike with the purchase receipt to your local
moustache retailer. he/she will carry out a first diagnostic of the problem. Only an
approved retailer can send the bike to us and request the guarantee is taken into account.
it's the moustache afer sales service who will decide on the validity of the warranty.
The guarantee is issued in accordance with European Directive no. 2019/771 of 20 May 2019.
This directive defines a minimum period of legal guarantee of conformity of two years. This
period may, however, be modified by local legislation. Ask your dealer for more information.
However, Moustache frames, excluding paint as well as rigid forks, are guaranteed against
manufacturing or material defects for a period of 5 years.
For professional use, please contact us.
SPECIFIC POINTS
The Bosch battery is guaranteed to have a residual capacity of a minimum of 70% after 2 years
or 500 cycles of full charge.
The finishings (paint and stickers) are guaranteed against fabrication defaults for a period of
1 year from the purchase date.
In the case of a warranty request, you should go to your local approved Moustache retailer with
your purchase receipt.
The Moustache retailer will carry out a first diagnostic and contact us with the different
elements.
According to these elements and a complementary analysis of your bike or the parts by our
technicians, the Moustache After Sales Service will decide if the problem is covered by the
warranty or not.
If the warranty is accepted, the component will be repaired or replaced with a new part that is
identical or corresponding to the original.
If the warranty request is refused, your retailer will establish a quote for the repair. The work will
start when you accept the quote.
88