Stryker 6254 Mode D'emploi page 42

English
STRYKER EMS RETURN POLICY
Cots, Stair Chairs, Stryker Evacuation Chairs, Cot Fasteners and Aftermarket Accessories may be returned up to 180
days of receipt if they meet the following guidelines:
Prior to 30 Days
• 30 day money back guarantee in effect
• Stryker EMS is responsible for all charges
• Returns will not be approved on modified items
Prior to 90 Days
• Product must be unused, undamaged and in the original packaging
• Customer is responsible for a 10% restocking fee
Prior to 180 Days
• Product must be unused, undamaged and in the original packaging
• Customer is responsible for a 25% restocking fee
RETURN AUTHORIZATION
Merchandise cannot be returned without approval from the Stryker Customer Service Department . An authorization
number will be provided which must be printed on the returned merchandise . Stryker reserves the right to charge
shipping and restocking fees on returned items .
SPECIAL, MODIFIED, OR DISCONTINUED ITEMS NOT SUBJECT TO RETURN .
DAMAGED MERCHANDISE
ICC Regulations require that claims for damaged merchandise must be made with the carrier within fifteen (15)
days of receipt of merchandise . DO NOT ACCEPT DAMAGED SHIPMENTS UNLESS SUCH DAMAGE IS NOTED
ON THE DELIVERY RECEIPT AT THE TIME OF RECEIPT . Upon prompt notification, Stryker will file a freight claim
with the appropriate carrier for damages incurred . Claim will be limited in amount to the actual replacement cost . In
the event that this information is not received by Stryker within the fifteen (15) day period following the delivery of
the merchandise, or the damage was not noted on the delivery receipt at the time of receipt, the customer will be
responsible for payment of the original invoice in full .
Claims for any short shipment must be made within thirty (30) days of invoice .
INTERNATIONAL WARRANTY CLAUSE
This warranty reflects U .S . domestic policy . Warranty outside the U .S . may vary by country . Please contact your local
Stryker Medical representative for additional information .
PATENT INFORMATION
Stryker products are covered by one or more of the following patents:
United States
Other Patents Pending
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Warranty
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