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Troubleshooting Guide - Continued
Problem
When melting and
mixing chocolate, the
motor appears to be
struggling.
Chunks of chocolate
trapped between the
edge of the creaming
beater and side of
bowl.
Unable to adjust
warming level, speed
and time setting.
No power to appliance
/display screen not
coming on.
Appliance not operating. Control dial not pressed.
Timer not counting
down on display
screen.
Heavy movement
or vibrations during
operation.
Display screen shows
"- -".
Display screen shows a
minus reading.
Cause
Size of chocolate chunks
too large or qty too much.
Height of creaming beater
not adjusted correctly.
Selected function will time
out after 10 seconds if not
adjusted.
Appliance not plugged in.
On/Off switch not
operated.
Appliance has gone into
standby mode.
During the heating stage
of a preset, the timer will
not count down until the
correct temperature is
reached, or until 5 minutes
have passed.
Uneven load in bowl
causing excessive
vibrations.
Maximum capacity
exceeded.
Wrong tool or speed used.
The scale is zeroing.
Display not zeroed and
either ingredients or the
bowl has been removed.
Ingredients or items
are pressed against or
underneath the appliance.
Appliance is pressed
against a wall.
16
Solution
Ensure pieces of chocolate are
uniform in size (2cm x 2cm)
and quantity does not exceed
300g.
Adjust the height of the
creaming beater , see 'Tool
Adjustment section'.
Normal operation.
Press function on touch screen
and adjust setting using the
control dial.
Check appliance plugged in.
Press the On/Off switch to the
On position.
Touch the display screen or
rotate the control dial.
Press the control dial to start.
Normal operation.
Reduce quantity or rearrange
food in bowl and restart unit.
Refer to the relevant
programme and recommended
speed charts for correct tool
and speed to use.
Normal operation.
Either zero the screen, replace
the missing ingredients or refit
the bowl.
Ensure there are no ingredients
or items pressed against or
underneath the appliance.
Ensure there is space between
the appliance and any walls.
Zero the display before
weighing next ingredients.
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