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Mateo TL features quick and easy self-
diagnosis. With it, you can easily diagnose
your system, get the needed technical
information and quickly report the issue to
Leica service via your smart device.
For instructions on log file export,
please refer to "Export Log file" on page 27.
1. In the live view, click
to open
system "Settings" menu. Then, click "Start
self-diagnosis" to start self-diagnosing.
You cannot stop self-diagnosing in
the middle, unless you power off the system,
which is not recommended.
MATEO TL Microscope User Manual
If the system is powered off during
self-diagnosing, self-diagnosing won't be
resumed after the system is powered on.
2. When the self-diagnosis completes,
the result is shown with the following
information presented.
●
Device info (Serial number and
Software version)
●
Error message
●
QR code (Login portal to Leica service
website)
Example result for normal system:
Your device is perfect!
Device info:
Serial number: 982090034
Software version: V1.0.0.223
Error message:
No error message.
To contact Leica Service, please scan the QR code and enter your contact details alang with Error code, Description and
Serial number.
Or you can visit the Leica Serice website directly: https//www.leica- microsystems.com/contact/contact-us.online/
Example result for erroneous system:
Self-diagnosis
We found the following problem(s):
Device info:
Serial number: 982090034
Software version: V1.0.0.223
Error message:
1. Objective information cannot be obtained. Please make sure that the nosepiece is not spinning and is in the valid position.
2. Contrast information cannot be obtained. Please make sure that the pahse ring is not spinning and is in the valid position.
3. Camera is not connected.
4. UART comunation lost. Please try to restart the device.
To contact Leica Service, please scan the QR code and enter your contact details alang with Error code, Description and
Serial number.
Or you can visit the Leica Serice website directly: https//www.leica- microsystems.com/contact/contact-us.online/
3. If the result shows a system with error
message, scan the QR code to visit Leica
service website and enter required
information (model, serial number etc.),
then click "Submit Form" to send the
information to Leica service.
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