Troubleshooting
State
10
TROUBLESHOOTING
If the device is not operating properly, read the following checklist. If you are unable to
solve the problem by referring to the checklist, contact your customer service.
Also refer to any error codes that may be indicated on the device, as described in section
9 X-Smart IQ
Refer to Endo IQ
Smart IQ
Problem
Running X-Smart IQ
Handpiece cannot be
stopped during
preparation.
END-IFU-X-SMART-IQ-V16-WEB-EUR-Multilingual-2021-01
Failure
General firmware
failure
Wireless
connection loss
(unintended)
when motor was
unlocked
Wireless
connection loss
(unintended)
when motor was
locked -
reconnect
timeout
®
Handpiece Error
®
App User Manual -
®
Handpiece connection with Endo IQ
The ON/OFF button is blocked or faulty.
®
Briefly press the multifunction button once to stop the X-Smart IQ
Handpiece. Start and stop X-Smart IQ
has not been remedied, contact your service center.
Reset the device by holding the multifunction button
for 10 seconds (see
6.5.1 General
Reconnect your X-Smart IQ
Reconnect your X-Smart IQ
Codes.
10 Troubleshooting
®
App.
Cause / Solution
Solution
Overview).
®
Handpiece.
®
Handpiece.
for errors related to the X-
®
Handpiece again. If the error
®
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