Warranty & After Sales Service - Moustache Lundi 27 Manuel D'utilisation

6 // WARRANTY & AFTER SALES SERVICE
WARNING!
IN THE CASE OF ANY PROBLEM, TAKE YOUR BIKE WITH THE PURCHASE
RECEIPT TO YOUR LOCAL MOUSTACHE RETAILER. HE/SHE WILL CARRY
OUT A FIRST DIAGNOSTIC OF THE PROBLEM. ONLY AN APPROVED
RETAILER CAN SEND THE BIKE TO US AND REQUEST THE GUARANTEE IS
TAKEN INTO ACCOUNT.
IT'S THE MOUSTACHE AFER SALES SERVICE WHO WILL DECIDE ON THE
VALIDITY OF THE WARRANTY.
The warranty takes effect on the purchase date. It only covers a normal usage of the bike.
Moustache frames as well as the rigid forks are guaranteed against manufacturing or material
defaults for a duration of 5 years.
All the components mounted on Moustache bikes are guaranteed against manufacturing
defaults for a period of 2 years from the purchase date.
For professional use, please contact us.
SPECIFIC POINTS
The Bosch battery is guaranteed to have a residual capacity of a minimum of 70% after 2 years
or 500 cycles of full charge.
The finishings (paint and stickers) are guaranteed against fabrication defaults for a period of 1
year from the purchase date.
In the case of a warranty request, you should go to your local approved Moustache retailer with
your purchase receipt.
The Moustache retailer will carry out a first diagnostic and contact us with the different
elements.
According to these elements and a complementary analysis of your bike or the parts by our
technicians, the Moustache After Sales Service will decide if the problem is covered by the
warranty or not.
If the warranty is accepted, the component will be repaired or replaced with a new part that is
identical or corresponding to the original.
If the warranty request is refused, your retailer will establish a quote for the repair. The work will
start when you accept the quote.
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