Warranty & After Sales Service - Moustache Lundi 26 Manuel D'utilisation

6 // WARRANTY & AFTER SALES SERVICE
WARNING!
IN THE CASE OF ANY PROBLEM, TAKE YOUR BIKE WITH THE PURCHASE
RECEIPT TO YOUR LOCAL MOUSTACHE RETAILER. HE/SHE WILL CARRY
OUT A FIRST DIAGNOSTIC OF THE PROBLEM. ONLY AN APPROVED
RETAILER CAN SEND THE BIKE TO US AND REQUEST THE GUARANTEE IS
TAKEN INTO ACCOUNT.
IT'S THE MOUSTACHE AFER SALES SERVICE WHO WILL DECIDE ON THE
VALIDITY OF THE WARRANTY.
The warranty takes effect on the purchase date. It only covers a normal usage of the bike.
Moustache frames as well as the rigid forks are guaranteed against manufacturing or material
defaults for a duration of 5 years.
All the components mounted on Moustache bikes are guaranteed against manufacturing
defaults for a period of 2 years from the purchase date.
For professional use, please contact us.
SPECIFIC POINTS
The Bosch battery is guaranteed to have a residual capacity of a minimum of 70% after 2 years
or 500 cycles of full charge.
The finishings (paint and stickers) are guaranteed against fabrication defaults for a period of 1
year from the purchase date.
In the case of a warranty request, you should go to your local approved Moustache retailer with
your purchase receipt.
The Moustache retailer will carry out a first diagnostic and contact us with the different
elements.
According to these elements and a complementary analysis of your bike or the parts by our
technicians, the Moustache After Sales Service will decide if the problem is covered by the
warranty or not.
If the warranty is accepted, the component will be repaired or replaced with a new part that is
identical or corresponding to the original.
If the warranty request is refused, your retailer will establish a quote for the repair. The work will
start when you accept the quote.
80
THE WARRANTY ONLY APPLIES:
• On bikes purchased from an approved Moustache retailer.
• For the first owner of the bike (the warranty cannot be transferred to future purchasers
in the case of a resale),
• In the case of normal usage of the bike.
THE WARRANTY DOES NOT APPLY:
• If the complaints are following the use of the bike in competition, for a professional
usage, or outside of the conditions of use detailed in this manual (see table page 48).
• If either insufficient maintenance or negligence on the part of the owner has been noted.
• In the case of accidents or other abnormal or excessive conditions of use.
• In the case of a major modification carried out on the bike without prior written
authorization from Moustache.
• In the case of exterior elements or agents (natural catastrophe, fire, humidity.
• In the case of use in a manner that is non-compliant with the technical and safety
norms.
The warranty does not apply to wear parts of which you will find the list in the paragraph
5.4 WEAR PARTS AND INSPECTION FREQUENCIES.
The conditions of this warranty only apply on the condition that the bike has been bought on
European Union territory or the French DOM TOM and remains there.
No seller or distributor can modify the terms of the warranty, unless the seller or distributor
replaces the Moustache warranty with his/her own conditions of guarantee headed by his/her
company.
81
EN