Maintenance And After-Sales Service - Comeg DUO Full HD Manuel D'utilisation

7 Maintenance and
after-sales service
7.1 Maintenance
The only preventive maintenance the medical device requires is:
• Checking of accessories
• Everyday cleaning, disinfection and sterilisation procedures.
Warning: Any incorrect use of the device is not covered by the guarantee.
If a problem persists and the device needs to be returned to the after-sales department, make
sure it is sent in its original packaging. Similarly, you are recommended to return the device in
its entirety (control unit, power supply cables). Ensure your shipping form includes a not ex-
plaining the problem encountered.
7.2 After-Sales Service
Contact the supplier of your device. Using the services of an unapproved repairer could render
your device dangerous for you and your patients.
Do not repair or modify the device without seeking the prior permission of Sopro.
If the device is modified or repaired, specific checks and tests must be carried out to ensure
that the medical device is still safe to use. In the event of doubt, contact an approved dealer or
the after-sales service team at Sopro, a company of the Acteon Group:
. by email: cs@comegmedical.com
. by telephone: +33 (0) 800 70 20 14
. via a request on the website: www.comegmedical.com
Sopro will, at the request of technical personnel working for the network of approved dealers,
provide all information required to repair the faulty parts on which they may perform repairs.
Caution: The equipment must be disinfected prior to return for repairs.
When returning the equipment, check its condition and note down any anomalies on the
shipping form as necessary. Confirm those anomalies to the carrier by recorded letter within
48 hours.
If equipment shipped by us suffers damage during transport, the total cost of repairs will be
billed to the carrier if exceptions have been communicated within the deadline, otherwise such
charges will be billed to the addressee.
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