After Sales Service - Comeg SOPRO 218 Manuel D'utilisation

9 After-sales service
No special maintenance is necessary on the light source.
You just have to care about light intensity and to change the lamp if necessary.
Nevertheless you may face a minor incident during its use.
The causes and effects of incidents to which you could easily remedy are described below.
For all other cases, please contact our Maintenance Service.
9.1. No LED of the front panel lights when you switch the
light source on
• Check if the mains plug on the rear panel of the light source is well connected to the mains.
• Check the good state of the fuses (use only fuse specified on the rear face: T 4A).
9.2. The on/off LED lights but there is not enough light
• Press on the right button to check if the iris is not completely closed.
• Change your lamp.
• Check the quality of your light cable and optics.
9.3. The images are too bright
• Check if the iris is not completely open.
9.4. There is no more light but the fan is still ventilating and
the led of the 2 buttons for brightness are flashing
The light source is equipped with a safety device that stops the bulb power supply if the
temperature inside the light source is too high. Once cooled off, the light source can be
operated again.
• Check that there is enough space around the light source to ensure a correct cooling (15cm on
each side).
• Check that nothing is obstructing the ventilation on the back panel.
If the problem remains and if you are led to send us back the light source, be careful to do it in its
original wrapping. Likewise, you must send us the whole system (even the light cable you use).
Please, join an explanatory note to the expedition bill, relative to the default you noticed.
At the reception of your equipment, you will have to check its state and, if necessary, to enter a
reservation on the delivery bill. You will then have 48 hours to confirm them by recommended
letter addressed to the carrier. Beyond this delay, the carrier may deny these reservations. In
the case the equipment shipped by us suffered damages during the travel, the amount of the
repairing will be charged either to the carrier if the reservation were entered in the delays, or to
the consignee in the contrary.
Think to check rapidly the good functioning of the equipment that has just travelled.
All repairs on the light source being performed by us, no technical data will be provided.
Do not use abrasive products to wipe the surface of the light source, use a smooth cloth.
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