Bosch MTS 6520 VCI Notice Originale page 35

9. Troubleshooting
This section is intended to help you get back on track if
the VCI appears to be operating abnormally. In addition,
the most likely cause for the condition is given as well
as other possible causes and recommendations on how
to isolate or eliminate the problem.
9.1 VCI Does Not Pass Power On Self-
Test (POST)
Most Likely Cause:
R
Internal problem in the VCI.
Recommendations:
R
Connect the VCI to a PC using USB and perform the
recovery procedure.
9.2 VCI Error LED Lights After Power On
Most Likely Cause:
R
A problem has been detected during power on.
Recommendations:
R
Power down the VCI and verify that it has the same
problem when you power up again.
R
Connect the VCI to a PC using USB and perform the
recovery procedure.
9.3 VCI Fails to Power Up
The VCI should power up as soon as external power is
applied. If the VCI does not turn on, first check the wall
plug or power cable connections. Try supplying power
to the VCI from two different power sources— the ve-
hicle DLC connector and the AC/DC 12-volt adapter.
Recommendations:
R
Check that the cables are securely attached to the
VCI and the connector pins are clean.
R
If connecting to the vehicle DLC connector, try pow-
ering from the AC/DC 12-volt adapter.
R
If connecting to the AC/DC 12-volt adapter, try pow-
ering from the vehicle DLC connector.
R
Verify power at the DLC connector and the AC/DC
12-volt adapter.
Robert Bosch GmbH
9.4 VCI Turns Off Immediately When Dis-
connected from the Vehicle
The VCI should stay on for a factory set time if power is
lost during engine cranking or after it is disconnected
from power (vehicle DLC or AC/DC 12-volt power
adapter) unless you press the power button.
Recommendations:
R
Power up the VCI and verify that it has the same
problem when power is removed.
R
Replace the batteries and make sure they are prop-
erly installed.
9.5 VCI Manager Software on the PC Un-
able to Communicate with the VCI
VCI Manager software must be installed on the PC, and
the VCI must be powered up before it will communicate
using USB. The VCI must also be configured for wired
Ethernet or wireless before it will communicate using
either. The VCI connects first using USB, if available; if
USB is not available, the VCI connects using wireless; if
neither USB nor wireless is available, the VCI connects
using wired Ethernet.
Recommendations:
R
Check that the cables are securely attached to the
VCI, the VCI has completed its power up sequence,
the connector pins are clean, and the VCI Manager
software is running.
R
If connecting using USB, check that the VCI USB
connection is detected by Windows:
a. Connect the VCI to the PC USB port, then
power up the VCI.
b. From the Windows Control Panel, open the
Network and Dial-up Connections window.
c. Check for device name "ETAS USB Remote
NDIS Network Device". If not running, then either
the USB driver has not been loaded on the PC
or the VCI is not powered and connected to the
USB. Check all USB ports on the PC and verify
that the VCI is powered on.
| MTS 6520 VCI | 35 en
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1 699 200 077 2017-06-26