Troubleshooting; Masimo Safetynet Alert Messages - Masimo SafetyNet Alert Manuel De L'utilisateur

Troubleshooting

Masimo SafetyNet Alert Messages

The following section lists possible messages, the potential cause, and next steps.
Displayed Messages
"Difficulty in obtaining a
reading"
"Replace your sensor"
"Wireless sensor
disconnected during an
alert"
"Allow Masimo SafetyNet
Alert to access your contacts"
Potential Causes
Interference while
monitoring.
Sensor is not working.
Sensor became disconnected
during audible alerts for
including:
• Physiology alert or
technical alert
• Low SpO
2
•
Sensor off
• Obstructed battery
• Low battery
• Depleted battery
Access to contacts on smart
phone has not been granted.
Next Steps
Please ensure that:
1. The sensor is not on a finger with jewelry,
such as a ring.
2. You move away from ambient lighting and
computer displays/TVs.
3. You are not wearing artificial nails or
excessive nail polish on the monitored finger.
If you still experience issues, please contact
Masimo Customer Support. See Customer
Support.
Replace sensor.
• Press the alarm silence button on the
Home Medical Hub. Follow the
instructions and attempt to pair the
sensor again. See
Sensor
• If you still experience issues, please
contact Masimo Customer Support. See
Customer Support.
Allow smart phone permissions to share
contacts with the Masimo SafetyNet Alert App.
39
Pairing the Masimo
on page 26.