Masimo SafetyNet Alert Manuel De L'utilisateur page 49

Symptom Potential Causes
•
Masimo Sensor
does not pair with
•
Home Medical
Hub •
•
•
•
•
•
Home Medical
Hub turns off (not
•
lit up)
•
Home Medical
Hub speaker does
not work (no sound
•
or muffled sound)
Home Medical Hub is not
plugged in.
Chip is not inserted into sensor.
Sensor is not in close proximity
with Home Medical Hub during
pairing.
Pairing button is released too
soon.
Incorrect user logged into the
Masimo SafetyNet Alert App.
Home Medical Hub has been
registered with another
account.
Depleted sensor battery.
Home Medical Hub is not
plugged in.
Internal components may not
be working properly.
Speaker may be blocked by
environment (ex. blankets or
other appliances).
Internal components may not
be working properly.
Next Steps
• Ensure Home Medical Hub is plugged in.
•
Ensure the chip is firmly inserted into the
sensor. See
Sensor
on page 22.
• Ensure the sensor is in close proximity
with Home Medical Hub during pairing.
• Ensure to press and hold the pairing
button for 5 seconds until an audible tone
is heard. See
on page 21.
• Ensure correct user is logged into the
Masimo SafetyNet Alert App.
• Contact Masimo Customer Support. See
Customer Support.
•
Ensure Home Medical Hub is plugged in.
• Contact Masimo Customer Support.
•
Turn Home Medical Hub on and off by
unplugging the unit.
• Check that the device speaker is not being
muffled.
• Check that the Home Medical Hub is on a
flat surface with minimal objects
surrounding it.
•
Contact Masimo Customer Support. See
Customer Support.
47
Attaching the Masimo
Home Medical Hub Setup