Troubleshooting; Masimo Safetynet Alert Messages - Masimo SafetyNet Alert Manuel De L'utilisateur

Troubleshooting

Masimo SafetyNet Alert Messages

The following section lists possible messages, the potential cause, and next steps.
Displayed Messages
"Difficulty in obtaining a
reading"
"Replace your sensor"
"Wireless sensor
disconnected during an
alert"
"Allow Masimo SafetyNet
Alert to access your contacts"
Potential Causes
Interference while
monitoring.
Sensor is not working.
Sensor became
disconnected during
audible alerts for including:
• Physiology alert or
technical alert
•
Low SpO
2
• Sensor off
•
Obstructed battery
• Low battery
•
Depleted battery
Access to contacts on smart
phone has not been
granted.
41
Next Steps
Please ensure that:
1. The sensor is not on a finger with jewelry,
such as a ring.
2. You move away from ambient lighting and
computer displays/TVs.
3. You are not wearing artificial nails or
excessive nail polish on the monitored finger.
If you still experience issues, please contact
Masimo Customer Support. See
Support
on page 69.
Replace sensor.
•
Press the alarm silence button on the
Bedside Station. Follow the instructions
and attempt to pair the sensor again.
Pairing the Masimo Sensor
See
page 26.
• If you still experience issues, please
contact Masimo Customer Support. See
Customer Support
Allow smart phone permissions to share
contacts with the Masimo SafetyNet
AlertMasimo SafetyNet Alert App.
Customer
on
on page 69.