Masimo SafetyNet Alert Manuel De L'utilisateur page 51

Symptom Potential Causes
•
Delayed data
updates
•
User alarms do not
appear during
events
•
•
•
Masimo SafetyNet
Alert App does not
•
detect that the
sensor is applied to
the hand •
•
Wi-Fi is not correctly
configured.
Incorrect user currently logged
into Masimo SafetyNet Alert
App.
Wi-Fi network not available.
System settings have changed.
Sensor not properly placed on
user.
Sensor not properly paired to
Home Medical Hub.
Damaged sensor.
Internal failure.
Next Steps
• Check that the wireless feature is correctly
configured. Refer to the smart phone's
Operator's Manual or Directions For Use.
•
Check network settings and availability.
You may need to call network provider for
further assistance.
• Restart Masimo SafetyNet Alert App and
login to the system. See
• Contact Masimo Customer Support. See
Customer Support.
• Ensure Masimo SafetyNet Alert is
connected to Wi-Fi. See
Hub Setup
• Ensure the correct user is logged into
Masimo SafetyNet Alert App.
• Restart Masimo SafetyNet Alert App and
login to the system.
• Ensure alert notification settings are
turned on.
• Contact Masimo Customer Support. See
Customer Support.
• Reapply the sensor.
•
Pair the sensor with Home Medical Hub.
Pairing the Masimo Sensor
See
page 26.
• Replace sensor.
•
Turn Home Medical Hub Off and On by
unplugging the device then plug it in to
start up
• Contact Masimo Customer Support. See
Customer Support.
49
Home Medical
on page 21.
on