Displayed Messages
"The username entered
already exists, please try
another."
"This account has already
been verified."
"There is no account
registered under this
username."
"User has already registered
a different device"
"This Home Medical Hub has
already been registered to an
account."
"Device deleted successfully" When attempting to remove a
"Invitation already sent to
this Emergency Contact."
"Emergency Contact deleted
successfully"
"Maximum number of
Potential Causes
Error when connecting to the
server. Displayed during
registration when the
username/email is already in
use by another user.
When attempting to resend
an email Verification link to
an already verified account.
Error when connecting to the
server. Displayed when a user
attempts to sign in with a
username that does not
exists.
Error adding a new device.
When adding a device fails
due to different existing
device
Error adding a device. When
attempting to register a
device that has already been
registered to another user
device that no longer exists
for this user on the cloud.
When attempting to add an
emergency contact that has a
pending/active invitation with
the current user.
When attempting to remove
an emergency contact that no
longer exists for this user on
the cloud.
When attempting to add an
44
Next Steps
Try a new Username and Password.
Continue with Masimo SafetyNet Alert App
setup, as email has already been verified.
Reenter the Username and Password.
If you still experience issues, please contact
Masimo Customer Support. See Customer
Support.
Follow steps to remove current device in order
to add new device.
Remove the device from the original account.
If you still experience issues, please contact
Masimo Customer Support. See Customer
Support.
For information only, no action is required.
For information only, no action is required.
For information only, no action is required.
For information only, no action is required.