Masimo SafetyNet Alert Manuel De L'utilisateur page 48

Symptom Potential Causes
•
Masimo SafetyNet
Alert App does not
•
communicate with
Home Medical
Hub
•
•
•
Home Medical
Hub does not
•
connect to Wi-Fi or
Masimo Cloud
•
•
•
Home Medical Hub is not
powered on.
Smart phone is not in close
proximity to Home Medical
Hub.
Bluetooth on the smart phone
is not turned on and/or not
correctly configured.
Smart phone does not support
Bluetooth Low Energy (BLE).
Home Medical Hub is not
plugged in.
Incorrect Wi-Fi network
selected.
Incorrect Wi-Fi password in
entered.
Wi-Fi network is not correctly
configured.
Masimo Cloud may be down.
Next Steps
•
Check that Home Medical Hub is plugged
into the AC power supply.
•
Ensure the smart phone is in close
proximity with Home Medical Hub.
• Ensure Bluetooth on the smart phone is
turned on.
• Check smart phone compatibility. See
Specifications
• Update the smart phone software. Refer to
the smart phone's Operator's Manual or
Directions For Use.
•
Contact Masimo Customer Support. See
Customer Support.
•
Ensure Home Medical Hub is plugged in.
• Ensure smart phone is connected to
correct Wi-Fi network. See
Hub Setup
• Ensure correct Wi-Fi network is selected.
Home Medical Hub Setup
See
21.
• Ensure correct Wi-Fi password is entered.
Home Medical Hub Setup
See
21.
•
Check that the wireless features are
correctly configured. Refer to the smart
phone's Operator's Manual or Directions
For Use.
•
Check network settings and availability.
You may need to call network provider for
further assistance.
• Contact Masimo Customer Support. See
Customer Support.
46
on page 51.
Home Medical
on page 21.
on page
on page