Masimo SafetyNet Alert Manuel De L'utilisateur page 50

Symptom Potential Causes
•
Masimo Cloud
unavailable
•
•
Incorrect user data
is displayed
•
NO user data is
displayed
•
•
•
•
Wi-Fi is not turned on and/or
not correctly configured.
Wireless service is weak or
unavailable in the current
location.
Incorrect user currently logged
into the Masimo SafetyNet Alert
App.
Incorrect user logged into the
Masimo SafetyNet Alert App.
Wi-Fi is not correctly
configured.
Smart phone settings are
incorrect.
Sensor is not connected to the
Home Medical Hub.
No previous sessions have been
recorded.
Next Steps
•
Ensure the smart phone is within range of
the wireless network for connection to the
system.
•
Check that the wireless feature for smart
phone is on and correctly configured.
Refer to the smart phone's Operator's
Manual or Directions For Use.
• Check Wi-Fi network settings and
availability.
• Check wireless availability for location.
• Update the smart phone software. Refer to
the smart phone's Operator's Manual or
Directions For Use.
•
Contact Masimo Customer Support. See
Customer Support.
• Ensure the correct user is logged into the
Masimo SafetyNet Alert App.
• Log out the incorrect user and log into the
correct account.
• Restart Masimo SafetyNet Alert App and
login to the system.
• Contact Masimo Customer Support. See
Customer Support.
•
Ensure the correct user is logged into the
Masimo SafetyNet Alert App.
•
Restart Masimo SafetyNet Alert App and
login to the system.
• Check that the wireless feature is correctly
configured. Refer to the smart phone's
Operator's Manual or Directions For Use.
• Check network settings and availability.
May have to call network provider for
further assistance.
• Contact Masimo Customer Support. See
Customer Support.
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