Mizuho Osi Technical Service; Contact For Parts And Service; Instant Support Value Package; To Order Replacement Parts (Rp) - Mizuhosi 5803 Manuel Du Propriétaire

11.0 Mizuho OSI TECHNICAL SERVICE

11.1 Contact for Parts and Service

For detailed repair information or to order replacement parts, call the Mizuho OSI
Technical Services Department:
A Technical Services line is available from 7AM-5PM PST, Monday through Friday.
Please leave a message after business hours.
Please state slowly your name, phone number, your facility name and city, and affected
equipment model number.
An e-mail message may be left anytime at
Technical Service icon in our web site: www.mizuhosi.com.

11.2 Instant Support Value Package

Additional technical information and documentation is available via Mizuho OSI's
subscription based instant support. Instant support is a web-based virtual support agent
accessible from Mizuho OSI's web page; www.mizuhosi.com. Instant support provides
immediate and actionable answers to problems and questions on a 24/7 basis.
That Instant Support Value Package (ISVP) is a comprehensive support package
designed to enhance the hospitals internal equipment support efforts. Contact your
local Mizuho OSI sales representative for subscription information and additional details
of the program.

11.3 To order Replacement Parts (RP)

1. If unable to identify part please telephone, fax or E-mail to Technical Service.
2. If part is known please telephone, fax or E-mail part number and description to
Customer Service for price and availability.
3. To place Replacement Parts (RP) order please telephone, fax or E-mail part
number, description, price, customer number and method of shipment to Customer
Service with purchase order. Indicate that order is for Replacement Parts (RP).

11.4 To return damaged parts (RGA)

1. Identify parts to be returned.
2. Telephone, fax or E-mail part number and description of parts for return to Customer
Service for Return Goods Authorization (RGA) number.
3. Return ship parts with RGA number clearly marked on outside of package.
4. Complete Certificate of Disinfected Parts Document #40204-17.
MIZUHOSI 2009
1-800-777-4674
techsvcs@mizuhosi.com
42
or through the
NW0498 Rev E