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all software products are sold as a user license under the terms of the software license agreement
included with the product. The Customer assumes all responsibility for the proper selection,
installation, operation and maintenance of any products purchased from JCI. Custom products are
only warranted to the extent that they do not function upon delivery. In such cases, JCI can replace
or credit at its option.
International Warranty
The warranty for international customers is the same as for any customer within Canada and the
United States, with the exception that JCI shall not be responsible for any customs fees, taxes, or
VAT that may be due.
Warranty Procedure
To obtain service under this warranty, please return the item(s) in question to the point of
purchase. All authorized distributors and dealers have a warranty program. Anyone returning
goods to JCI must first obtain an authorization number. JCI will not accept any shipment
whatsoever for which prior authorization has not been obtained.
Conditions to Void Warranty
This warranty applies only to defects in parts and workmanship relating to normal use. It does not
cover:
•
damage incurred in shipping or handling;
•
damage caused by disaster such as fire, flood, wind, earthquake or lightning;
•
damage due to causes beyond the control of JCI such as excessive voltage, mechanical shock or
water damage;
•
damage caused by unauthorized attachment, alterations, modifications or foreign objects;
•
damage caused by peripherals (unless such peripherals were supplied by JCI.);
•
defects caused by failure to provide a suitable installation environment for the products;
•
damage caused by use of the products for purposes other than those for which it was designed;
•
damage from improper maintenance;
•
damage arising out of any other abuse, mishandling or improper application of the products.
Items Not Covered by Warranty
In addition to the items which void the Warranty, the following items shall not be covered by
Warranty: (i) freight cost to the repair center; (ii) products which are not identified with JCI's
product label and lot number or serial number; (iii) products disassembled or repaired in such a
manner as to adversely affect performance or prevent adequate inspection or testing to verify any
warranty claim. Access cards or tags returned for replacement under warranty will be credited or
replaced at JCI's option. Products not covered by this warranty, or otherwise out of warranty due
to age, misuse, or damage shall be evaluated, and a repair estimate shall be provided. No repair
work will be performed until a valid purchase order is received from the Customer and a Return
Merchandise Authorization number (RMA) is issued by JCI's Customer Service.
JCI's liability for failure to repair the product under this warranty after a reasonable number of
attempts will be limited to a replacement of the product, as the exclusive remedy for breach of
warranty. Under no circumstances shall JCI be liable for any special, incidental, or consequential
damages based upon breach of warranty, breach of contract, negligence, strict liability, or any
other legal theory. Such damages include, but are not limited to, loss of profits, loss of the product
or any associated equipment, cost of capital, cost of substitute or replacement equipment, facilities
or services, down time, purchaser's time, the claims of third parties, including customers, and injury
to property. The laws of some jurisdictions limit or do not allow the disclaimer of consequential
damages. If the laws of such a jurisdiction apply to any claim by or against JCI, the limitations and
disclaimers contained here shall be to the greatest extent permitted by law. Some states do not
allow the exclusion or limitation of incidental or consequential damages, so that the above may not
apply to you.
3G4010CF / LE4010CF Installation manual
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