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Live Support
MACSQuant Live Support is a real-time diagnostic service provided by Miltenyi Biotec Technical Support.
Highly trained MACSQuant Specialists can be reached in real-time to assist with any queries you may have. A
webcam is provided for communication during MACSQuant Live Support, which is attached via USB
connection to the MACSQuant Instrument. The webcam is installed to a free USB port at the back of the
instrument and detected automatically by the software. During normal operation, the webcam should not be
installed on the instrument. Note that the MACSQuant Instrument must be connected to the internet in order
to use the MACSQuant Live Support.
For details on how to set up and use the MACSQuant Live Support, refer to the MACSQuantify Software user
manual.
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