Problem Solving; Drive Problems; Charging Problems - Trek Ride+ Manuel Du Propriétaire

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7. Problem solving

7.1 Drive problems

• The Service Indication is visible on the display of the controller.
When it shows, this means that the electronic system recognizes a problem. First try solving the
problem by switching the RIDE+ system Off and back On. If the error persists, visit your dealer
immediately for repairs.
The Service Indication can mean the battery pack has been impacted or mis-handled, causing an
electrical fault. In an extremely rare case, a battery pack that has been severely impacted or
otherwise mis-handled could potentially catch fire. In an emergency situation, fully immerse the
battery pack in a large container of water.
• The system will not switch On (no beep from the battery pack), the LCD display remains blank
First check the battery pack. It must be in place and the lock must be pushed in fully. Check all
connectors and disconnect and reconnect if necessary. Make sure that the controller is slid into its
docking all the way. If this does not help, contact your dealer.
• The motor is always in generative mode
There is probably something wrong with the switch for generative braking in the right-hand brake
lever. If there is something wrong with the generative braking switch, try switching the system Off
and On again. If this does not help, unplug the connector between brake lever and controller.
This should solve the problem, but generative braking will be disabled. Contact your dealer.
• After a repair or service, the motor is not as powerful as it was earlier
Have the rear axle nuts tightened to the correct torque (40 Nm).
• The system does assist, but irregularly
Have the rear axle nuts tightened to the correct torque (40 Nm). Check all connections.
• System switches On as battery pack is put into the docking station
This happens sometimes due to static electricity. There is no problem with the system.

7.2 Charging problems

• The display does not show 'full' after a complete recharge
Please make sure you are following all charging instructions.
Let the battery pack cool down for several hours and try again. If the problem persists, fully
discharge (by riding) and recharge the battery pack, if necessary have your dealer update it to the
latest firmware.
• The charging light does not turn red after connecting the power cable to the power source
Check the power cable to the power supply. If defective, replace the cable immediately.
WARNING. Replace a damaged power cable immediately to prevent an electric shock.
• The charging light turns green after only 10 minutes of charging
Please make sure the system is turned Off before you connect the power supply to a power source
or before you remove the battery pack to charge it.
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